Refund policy

At FallenSky TCG we strive to provide the best products and services for our customers. However, we know that sometimes things may not work out as planned. We have established the following refund policy to ensure that you are satisfied with your purchase.

 

Returns

You may return most new, unopened items within 7 days of delivery. Any returns will automatically have a 20% restocking fee applied. We will provide a return shipping label if the cause of the return is our error (you received an incorrect item or damaged item, etc.), otherwise you will be responsible for purchasing the return shipping label. We DO NOT accept any returns of opened product. In order to maintain the integrity of our inventory, we do not accept returns on any trading card game products (i.e. Pokémon and One Piece)

 

Refunds

Refunds for any returned items will be issued after the product has been received by us and is inspected. Refunds will be issued to the original form of payment. In cases where this is not possible, a store credit will be issued instead. All shipping costs associated with the order and return are non-refundable. Please allow 3-5 business days for the refund to process once it has been issued.

 

Theft, Lost and Damaged Items

Any item that is stolen, lost or damaged during transit can be refined up to the maximum insured value of the package. If additional insurance is not purchased during check out, the maximum refund value for any package will be $100. Please see the “Shipping Insurance” product in our shop to add additional insured value to an order before checking out. All damage requests need to be submitted within 7 days of delivery.

 

In order to qualify for a refund due to damage, we may request you e-mail us pictures of both the damaged items and the packaging it was shipped in. This will help us determine what was the cause of the damage and if it would be eligible for a refund.

 

Refused and Undeliverable Shipments

A refused shipment will be treated as a return and will be refunded to your original payment method. The original shipping cost will not be refunded, additional a 20% restocking fee will be applied to the refund amount as well.

 

If a package is returned to us as being undeliverable due to an error on your end, (incorrect address, vacant, not home, etc), we will connect you to reship the package. You will be responsible for paying an additional label costs before the package is resent. If we do not hear from you within 5 business days of the item being returned, we have the discretion to decide whether or not the item can be refunded and the refund amount.